dbh88's Privacy Policy
Your personal information is completely safe with us — we use SSL encryption and strict data protection practices, and we are committed to protecting every player's privacy.
Table of Contents
1. Introduction
dbh88 is a trusted online casino and betting platform in Bangladesh. Protecting the personal information and privacy of every player who uses our services is one of our highest priorities.
This privacy policy document explains what types of personal information dbh88 collects, how that information is used, in what circumstances it may be shared with third parties, and what steps we take to protect your data.
By using our website or registering for our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, we ask that you contact us before using our services.
This policy applies only to dbh88's own website and services. Third-party websites or services are governed by their own privacy policies.
2. Types of Information Collected
dbh88 may collect the following types of information in order to operate its services properly:
2.1 Identity Information
- Full name and age verification details
- Email address
- Mobile number
- Residential address
- Government-issued identity document details (where identity verification is required)
2.2 Financial Information
- Mobile banking account details (bKash, Nagad, Rocket)
- Relevant bank account details (for bank transfers)
- Transaction history and deposit/withdrawal records
2.3 Activity Information
- Date and time of account login and logout
- Gaming history and betting records
- Time spent on the website and pages visited
- Device, operating system, and browser information used
2.4 Technical Information
- IP address
- Browser type and version
- Information collected through cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
3. How Information Is Collected
dbh88 collects information through various methods:
3.1 Information Provided Directly
When you create an account on our platform, fill out forms, carry out transactions, or contact our customer service team, you are providing information to us directly.
3.2 Automatically Collected Information
When you use our website, our systems automatically log certain technical information. This includes IP address, browser details, cookies data, and your navigation patterns.
3.3 Information Collected Through Third Parties
We work with trusted third-party providers for identity verification, fraud prevention, and technical services. These providers may share relevant information with us, always in accordance with their own privacy policies.
4. Purpose of Using Information
dbh88 uses collected information only for the following legitimate purposes:
Account Management
Information is used to create, verify, and keep your account secure.
Financial Transactions
To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Security Assurance
Monitoring and investigation to prevent fraud, money laundering, and illegal activity.
Customer Service
To help resolve your enquiries and issues quickly and effectively.
We also use information to improve platform performance, ensure responsible gaming, and comply with age verification requirements.
We will never use your personal information for marketing or promotional purposes without your consent.
5. Information Storage & Security
dbh88 takes industry-standard technical and organisational measures to keep your personal information secure:
5.1 Technical Security
- SSL Encryption: Our website and applications use SSL (Secure Socket Layer) encryption technology, which keeps data transfers between your browser and our servers completely secure.
- Data Encryption: Sensitive information stored with us is kept in an encrypted state.
- Secure Servers: Our data is stored on secure, access-controlled servers.
- Firewall & Intrusion Detection: Advanced security systems protect information from unauthorised access.
5.2 Organisational Security
- Only authorised staff are granted access to your information on a need-to-know basis.
- All staff are trained in privacy protection and are bound by confidentiality agreements.
- Regular security audits are conducted.
5.3 Data Retention Period
Your personal information is retained for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations or maintain financial records.
6. Sharing Information with Third Parties
dbh88 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Providers
We work with trusted technology partners for payment processing, identity verification, gaming technology (providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming), and customer support tools. These partners may only use information in accordance with our instructions.
6.2 Legal Obligations
We may be required to disclose information pursuant to a court order, a legitimate investigation, or applicable law. In such cases, only the information legally required will be shared.
6.3 Fraud Prevention
Relevant information may be shared with the relevant authorities to detect suspicious activity, prevent fraud, and protect the integrity of our platform.
We have data protection agreements in place with all third-party providers we work with, and they are required to comply with applicable privacy laws.
7. Cookies Policy
Cookies are small text files stored on your device that help our website function more effectively.
7.1 Cookies We Use
- Essential Cookies: These cookies are essential for the basic functionality of the website — such as maintaining your login state and ensuring security.
- Functionality Cookies: These help remember your preferences and settings, improving your experience.
- Analytics Cookies: These collect anonymous statistics about how our website is used, helping us improve our services.
7.2 Cookie Controls
You can accept or reject cookies through your browser settings. Please note, however, that rejecting certain cookies may limit some features of the website.
8. User Rights
As a user of dbh88's services, you have the following rights:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. In response to this request, we will provide you with a summary of the information stored.
8.2 Right to Correct Information
If there is any error or incompleteness in your stored information, you may request that it be corrected. We will apply the change as quickly as possible.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. Please note that some information may need to be retained for a defined period due to legal obligations or financial record requirements.
8.4 Right to Object to Processing
You may object to your information being processed for a specific purpose. We will assess your objection and take appropriate action.
8.5 Right to Data Portability
You may request to receive your personal information held by us in a structured, commonly used format.
To exercise any of the above rights, please contact our customer service team via live chat or email: [email protected]
9. Protection of Minors
dbh88 is a platform for users aged 21 and above only. We do not collect information from minors and do not grant them access to our services.
If, for any reason, information belonging to a person under the age of 21 reaches us, it will be deleted immediately and the associated account will be closed.
We verify age at the point of registration and may request identity documents in any case where there is doubt. If a parent or guardian suspects that their child has registered on our platform, they should contact us immediately.
10. Policy Changes
dbh88 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- The updated policy will be published on our website and the "Last updated" date will be changed.
- For significant changes, a notification may be sent to your registered email address.
- Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.
We recommend that you visit this page regularly to stay informed about the latest privacy policy.
11. Contact
If you have any questions, concerns, or requests about this privacy policy, please contact our customer service team:
Live Chat
Our support team is available 7 days a week, 24 hours a day to assist you in Bengali and English.
Email Support
For data protection requests, write to us at: [email protected]
We take all privacy-related requests seriously and try to respond as quickly as possible.
dbh88 respects your privacy and our goal is to earn and maintain your trust. We promise that your personal information will always be handled safely, carefully, and responsibly.